Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All APZoneFit orders are fulfilled through our trusted logistics partners.
Order processing typically takes 2–5 business days, followed by 7–15 business days for delivery, depending on your location in the USA or Canada.
Yes. We provide free shipping on all orders across the USA and Canada — no minimum purchase required.
Currently, we ship only within the USA and Canada.
Once your order is shipped, you’ll receive a tracking number by email. Tracking updates may take 2–3 days to appear after shipment.
Tracking may take a few days to activate after your order leaves the warehouse. This is normal and does not mean your order is delayed.
Not always. Items may ship separately if they are sourced from different warehouses. Each package will have its own tracking number.
If your order has not yet been processed, we may be able to update your address. Once processing begins, address changes are no longer possible.
If you need to swap an item
Returns and Exchanges
We accept returns for damaged, defective, or incorrect items reported within 7 days of delivery. Items must be unused and in original packaging.
Please contact us within 48 hours of delivery with clear photos of the item and packaging. We’ll arrange a replacement or refund.
If your item arrives damaged, email us with photos of the product and packaging within 48 hours so we can resolve the issue promptly.
At this time, we do not accept returns for change of mind, size issues, or preference-based reasons, as items are shipped directly from our fulfillment partners.
Exchanges are handled on a case-by-case basis depending on product availability. Please contact support for assistance.
Return addresses vary by product and warehouse. Once your return is approved, we’ll provide the correct return instructions.
Common purchase queries answered
Payments & Support
Yes. All payments are processed securely using encrypted payment gateways. We never store your card details.
You can reach us via our Contact Us page or email. Our support team responds within 24–48 business hours.