At APZoneFit Inc, we want you to feel confident shopping with us. While we stand behind the quality of our products, we understand issues may occasionally arise. Below you’ll find our return and refund policy, designed to be transparent and fair while following our supplier guidelines.
Returns
You may request a return within 10 days of receiving your order, under the conditions listed below.
Return Eligibility
We only accept return requests if:
- The item was damaged, defective, or significantly different from the product description
- A return request is submitted within 10 days of delivery
- Photo or video evidence of the issue is provided
Note: Returns for buyer’s remorse, incorrect size selection, or change of mind are not accepted due to our supplier’s return policy.
Refunds & Reshipments
We will either refund or reship the product if your return request is approved based on the following:
Damaged, Defective, or Incorrect Items
- If your product arrives damaged or incorrect, contact us within 10 days of delivery
- Include photo or video proof of the issue
- We’ll offer a full refund or free replacement, no return required in most cases
Missing or Undelivered Orders
- If your tracking shows no updates or is stuck in transit beyond the following windows:
- 45 days (U.S. orders)
- 60 days (International orders)
- 110 days (Brazil)
We’ll issue a full refund or resend the item, at no additional cost
If tracking says “Delivered” but you didn’t receive the item:
- A non-delivery certificate from your local post office is required before issuing a refund or reshipment
Non-Returnable Items
The following items are not eligible for returns:
- Sale or clearance items
- Gift cards
- Personal-use or intimate items (e.g., undergarments)
- Custom or Print-on-Demand products
- Any return request made after 10 days of delivery
Return Shipping
- If a return is approved, you may be responsible for return shipping costs, unless the item is defective or incorrect
- Original shipping fees are non-refundable
- We recommend using a trackable shipping method
Note: In most cases, damaged or incorrect items do not need to be returned. This is decided during review.
Order Cancellations
- Orders can be fully refunded if canceled before processing or shipping
- Print-on-Demand (POD) and preorder inventory items cannot be canceled after payment is processed
Order Credits
- Promotional credits are non-refundable and non-transferable
- Top-up credits may be refundable, but only unused amounts will be considered, subject to case-by-case approval
Refund Timeline
- Refunds are processed to the original payment method
- Once approved, allow 5–10 business days for the refund to appear, depending on your bank or card provider
Need Help?
If you believe you’re eligible for a return or refund, or need assistance, please contact us at:
info@apzonefit.comInclude:
- Your order number
- A clear description of the issue
- Photos or video evidence, if applicable
We’re here to help you enjoy a smooth, stress-free fitness journey!